Help
How can we help?
Quick answers about signing in, credits, your drafts and your data. Can't find it? Email us and a person will reply.
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Getting started
How does apambo work?
Pick a tool, fill in the sentence (who it is for, the tone, one real detail) and press Generate. Most tools write three versions to choose from; the speech tools write one full speech. Copy the one you like and make it yours.
Is apambo free?
You can start for free. New accounts get 3 credits, plus 1 free credit every day, and most tools cost 1 credit per run.
Do I need an account?
You can try every tool and fill in the sentence without one. When you press Generate we ask you to sign in, so your free credits and your drafts have somewhere to live.
Which tool should I use?
Each tool is built for one occasion, like a Christmas card, a best man speech or a book club name. See all of them on the Tools page. If the one you need is missing, email hello@apambo.com: new tools come from requests.
Signing in
My sign-in code hasn’t arrived
It usually arrives within a minute from hello@apambo.com. Check your spam or promotions folder, and make sure the email address is spelled right. You can ask for a new code after 30 seconds. If nothing arrives, sign in with Google instead or email us.
My code says it is invalid or expired
Codes work for 10 minutes. Ask for a new code and use the one from the most recent email.
Can I sign in with Google?
Yes. Choose Continue with Google in the sign-in window. If you used Google before, use it again: the same email on both methods leads to the same account.
Do I need a password?
No. apambo never asks for a password: you sign in with a one-time code or with Google.
Credits and billing
What do I get for free?
Every new account gets 3 free credits once, plus 1 free credit every day. Free daily credits reset at 00:00 UTC and do not accumulate: an unused daily credit is gone the next day.
How many credits does a generation cost?
Each tool shows its price on the Generate button, for example "Generate · 1 credit". Running it again costs credits again.
Do credits expire?
Credits from the $4.99 pack never expire. Subscription credits expire at the end of the billing period they were granted for, and they stay usable after you cancel until that period ends.
What if a generation fails?
If a job fails after its retries, the credits are returned to you automatically.
Can I get a refund for credits?
No. Credits are non-refundable, including unused credits. The one exception is automatic: if a generation fails, its credits go straight back to your balance. If you think you were charged by mistake, email hello@apambo.com.
Can I cancel the subscription?
Yes, any time from your account page. You keep your subscription credits until the end of the period you already paid for.
Where are my receipts?
Stripe emails a receipt for every payment. Your account page lists your purchases, and the Manage billing button opens Stripe, where you can download invoices and update your card.
Your drafts
Where do my results go?
Every run is saved to your workspace, so you can copy it again later. Nobody else can see your workspace.
Can I edit and run a draft again?
Yes. In your workspace, choose Edit and run again: the tool opens with your sentence filled in, ready to change. Running it again costs credits again.
Is the draft ready to use as it is?
Read it out loud first. AI can guess wrong about people and stories it doesn’t know, so check every fact and add one line of your own. See How the AI writes for more.
Can I use the drafts anywhere?
Yes, they are yours to use in your cards, speeches and posts. AI output can be similar to what other people receive, and you are responsible for checking it before you use it. The details are in our Terms.
Privacy and your account
Is my writing used to train AI?
No. Requests only go to AI providers that don’t store or train on them, and we don’t train anything on your drafts.
How do I delete a draft?
Open your workspace and choose Delete on the draft. It is removed right away.
How do I delete my account?
Email hello@apambo.com from the address you sign in with. We delete your account, drafts and credits and reply when it is done. Payment records Stripe must keep for tax reasons stay with Stripe.
Email hello@apambo.com. The person who built apambo reads every message.